Play With a Plan at Spinjo
We want every session at Spinjo to remain a paid-for pastime, never a way to chase money. Here are the signs worth watching, the controls in your account, the ways to step away for a while and the places where independent help is available.
When Play Stops Being Fun
A single sign is reason enough to pause and think honestly about your play:
- You deposit again to win back what you have just lost.
- Sessions last longer than you planned, or you play late into the night.
- You spend money meant for rent, bills or food.
- You hide how much or how often you play from the people close to you.
- You feel restless or irritable when you are not playing.
- Gambling has become your main way of dealing with stress or low mood.
Controls in Your Spinjo Account
| Tool | What it does | When it helps |
|---|---|---|
| Deposit limit | Caps how much you can pay in with us per day, week or month | You want a fixed budget that holds even on a bad night |
| Loss limit | A ceiling on your losses, typically available in the account | You notice you are chasing losses |
| Wager limit | A ceiling on the total you stake, usually available in the account | Single bets creep upwards during a session |
| Session-time limit | A cap on how long you play, typically available in the account | You lose track of time |
| Cool-off | A break period away from play, usually available in the account | You need a pause without a long commitment |
| Self-exclusion | Keeps you out of your account for a fixed period | You want a firm stop |
Using Limits Well
Set them before you play
A limit chosen on a calm day works better than one chosen in the middle of a session. Pick figures that fit your monthly entertainment budget.
Check your history
Your transaction and session history is usually available in the account, so you can see what you actually deposited and how long you played.
Treat bonuses with care
A bonus does not change your budget. If a wagering requirement tempts you to deposit more than you planned, leave the offer aside.
Taking a Break or Stepping Away
Exclusion periods
Self-exclusion is the firmest tool we offer. When you choose its length, pick one that gives you real distance rather than the shortest option available.
While an exclusion runs
Treat the chosen period as a firm stop rather than a target to count down. Use the time to review your finances and talk to someone you trust.
Asking us for help
We are here for that conversation too: our support team is available through 24/7 live chat and e-mail if you want to talk through a limit or an exclusion.
Where to Find Independent Help
| Where to turn | What you get | How to reach it |
|---|---|---|
| Gamblers Anonymous | Peer support meetings in person, virtual or by telephone | Use the Gamblers Anonymous meeting finder |
| A trusted person | Someone who knows you and can help you keep to your plan | Talk openly to a friend or family member |
| Your doctor | Advice on stress, sleep or mood linked to gambling | Book a regular appointment |
Protecting Your Account and Devices
Strong sign-in
Use a password you use nowhere else. Two-factor authentication can usually be switched on for an extra check at sign-in.
Encrypted connection
Data and payments travel between your device and our servers through SSL encryption.
Shared devices
Log out after each session and never let your browser save your password on a device others use.
Keeping Gambling Away From Minors
The age rule
As a rule, you must be 18 or older (18+) to register, and you must also have reached the legal age in your country.
Family devices
Use separate user profiles and the parental controls built into your phone, tablet or computer, and keep your login details out of reach of children.
Talking about it at home
If teenagers live with you, explain plainly that casino games are for adults and why. Keep payment cards and saved wallets out of shared accounts, so a child cannot top up a game by accident.