How Spinjo Handles Your Personal Data

1. Scope of This Policy

The policy covers our games lobby, cashier, account area and support channels, on desktop as well as on smartphones and tablets. It applies from your first visit for as long as you use our service.

2. Data You Give Us

• Sign-up details. You register with an e-mail address and a password, and you choose your country and account currency. We usually also ask for a mobile phone number.
• Profile details. As a rule, your address and date of birth can be added to the profile after registration.
• Verification documents. We verify your identity before or at your first withdrawal. For this, we typically ask for identity, address and payment-method documents.
• Messages. Whatever you write to us in live chat or by e-mail.

3. Data Created While You Use Spinjo

• Deposits and withdrawals, with their amounts, methods and status.
• Bets, game rounds, bonus activity and wagering progress.
• Loyalty points and your loyalty or VIP level.
• Technical information that your browser or device sends when our site loads.

4. Why We Process It

• To open and run your account in the currency you selected.
• To process payments by card, e-wallet, bank transfer or crypto.
• To verify your identity before or at your first withdrawal.
• To credit bonuses, track wagering and award loyalty points.
• To answer your questions and keep a record of what was agreed.
• To support responsible play, for example when you set a deposit limit or choose self-exclusion.

5. Payment Data

When you pay by card, e-wallet or bank transfer, the payment details needed to credit or send the money are processed, and a transaction record is kept. Crypto payments are also recorded with their amounts. Payouts usually go back to the method or account you used to deposit.

6. Accuracy of Your Details

Please keep your personal details correct and up to date. As a rule, incorrect data can hold up later checks and payouts, so update your profile whenever something changes.

7. How We Protect Your Data

Personal details and payments travel through SSL encryption between your device and our servers. Two-factor authentication can usually be switched on in your account for an extra layer of protection at sign-in. Keep your password private and log out on shared devices.

8. Sharing With Others

Personal data may be shared where running your account requires it, for example with the payment providers that carry out your deposits and withdrawals, or where the law requires it.

9. Cookies and Similar Technology

Cookies and similar technology can keep you signed in, remember your settings and keep the service working. You can manage cookies in your browser; switching some of them off can affect how the site works.

10. How Long We Keep Data

Personal data is kept while your account is open and afterwards for as long as legal and accounting obligations require. How long that is depends on the law that applies to your account.

11. Your Rights

Depending on the law that applies to you, you can ask us to:

• show you the personal data we hold about you;
• correct details that are wrong or incomplete;
• delete data we are not required to keep;
• restrict or object to certain processing;
• hand over your data in a portable format.

To make a request, contact our team through 24/7 live chat or by e-mail, with enough detail for us to identify your account.

12. Complaints

If you are unhappy with how your data has been handled, tell us first and describe what happened. You can also complain to the data protection authority of your country.

13. Changes to This Policy

When we change this policy, we publish the new version with a new date at the top.